# Get help in the app

Isomate, the helper in the corner of every page, answers how isodesk works and looks up your own work. When it does not know, it says so and gets you to the team.

## Ask from where you are

- Press the button with the focus brackets in the corner of any page, and ask in your own words. It knows which page you are on.
- The pages it used show under the answer. Press Yes or No under "Did this help?". A no shows the team what the help is missing.
- It reads and drafts. It does not change anything in your studio.
- Questions about how isodesk works use none of your studio's AI drafts. Each person has 30 a day. Looking up your own work uses one draft for that question. When drafts run out, help and support keep working.

![Isomate open beside the Gear page: "What are you stuck on?", three suggested questions, a box to ask in your own words, and Talk to the team.](https://isodesk.io/screens/isomate-panel.webp)

*Isomate, opened from the corner of a page. From the app, in a sample studio.*

## Reach the team

- Press Talk to the team under the question box, at any time.
- A summary appears. Change the words if you like, then press Send to the team. Nothing goes until you press it.
- The team also sees that conversation, so you do not have to explain it again.
- Rather write it yourself? Open Help, then Write to the team. The team sees only what you write there.

![The Help page: a search box, help topics such as Galleries and photos, and Your requests with Ask Isomate and Write to the team.](https://isodesk.io/screens/help-page.webp)

*Help, in the You menu. From the app, in a sample studio.*

## Follow the reply

- The reply comes to Help in the menu, with a count on it, and by email. Your phone alerts you if you allowed it.
- Open the request to reply, or press This is sorted to close it. A reply to a closed request opens it again.
- A request with a reply and nothing more for 14 days closes by itself.

Page: https://isodesk.io/guides/get-help-in-the-app. Updated 31/10/2026.