# Refund and cancellation policy

> **Draft: to be reviewed by a lawyer before launch.**

How refunds work for plan fees, and for orders placed in a studio's gallery store.

## Plan fees

The trial is free. Today a change of plan is made by the platform team on request and confirmed by email; for questions about a plan fee, reply to any email from isodesk.

\[Refunds on cancelling a monthly or yearly plan, and the time to process them: to be decided.\]

## Orders from a studio's gallery

- Prints, albums and downloads are sold by the studio. Ask the studio about a refund, a replacement or a cancellation.
- A paid download cannot be returned once it is downloaded. \[Studio-by-studio or platform-wide rule: to be decided.\]
- For an order paid online, the studio records the refund on the order. \[How refunds of online payments are made through Razorpay, and in how many days: to be decided.\]

## See also

- [Terms of service](https://isodesk.io/terms): Draft terms of service for studios using the platform: accounts, plans and GST, photos and rights, the store and payouts, WhatsApp, and acceptable use.
- [Privacy policy](https://isodesk.io/privacy): What the platform collects from studios, crew, clients and guests, why, who else handles it, how long it is kept, and your rights under the DPDP Act 2023.
- [Pricing](https://isodesk.io/pricing): Plans in rupees for one photographer, a small or larger studio, every fee and add-on shown. Free for a year with one shop order. 30-day trial with every feature.

Page: https://isodesk.io/refund-policy. Updated 31/10/2026.