What happens to your files if you stop paying

When the 90 days start

• The day the studio becomes read-only: the trial ended, the plan was cancelled, the plan stopped after Razorpay's retries of a payment ended, or a free plan ended.
• The day the studio goes over its storage limit, for example after moving to a smaller plan or when extra storage ends. Then only enough originals to get back under the limit are deleted, oldest galleries first.
• For a studio billed by hand, the day the platform team starts it, once the paid-until day has passed.
• Paying again, or getting back under the limit, stops the 90 days.

What you are told

• The studio owner gets an email on the day the 90 days start, and again at 45, 60, 83 and 89 days.
• Each message gives the size at risk, the exact date and how to keep the files.
• A notice across the top of the app shows the same on every visit, with the galleries at risk when only some are.

Keep your files

1. Press Open Billing in the notice, or open Plan and usage, and choose a plan.
2. If you are over your storage limit, delete photos you no longer need or move to a bigger plan. On any paid plan, you can also buy extra storage in Plan and usage, paid up front for the time you choose.
3. To keep a copy yourself, open the gallery and press Download originals.

What stays

• Any original a client has paid for through the store is never deleted.
• Originals behind a print, canvas or album order that is not finished are kept until it is.
• The smaller web sizes stay, so the gallery link keeps working. The gallery says full-resolution files are no longer available.
• A photo whose original is deleted is no longer sold in the store.

Questions

See also

• PricingPlans in rupees for one photographer, a small or larger studio, every fee and add-on shown. Free for a year with one shop order. 30-day trial with every feature.
• Client galleries and proofingShare a shoot with one link. Clients heart photos, comment and send picks up to a limit you set. Sets for each event, private sets, PIN and download control.
• Set up free and premium photosGive the first photos of a gallery free and sell the rest as premium: watermarked until bought, then clean and downloadable. Set it per gallery, per set or per photo.