Refund and cancellation policy

Plan fees

The trial is free. Today a change of plan is made by the platform team on request and confirmed by email; for questions about a plan fee, reply to any email from isodesk.

[Refunds on cancelling a monthly or yearly plan, and the time to process them: to be decided.]

Orders from a studio's gallery

• Prints, albums and downloads are sold by the studio. Ask the studio about a refund, a replacement or a cancellation.
• A paid download cannot be returned once it is downloaded. [Studio-by-studio or platform-wide rule: to be decided.]
• For an order paid online, the studio records the refund on the order. [How refunds of online payments are made through Razorpay, and in how many days: to be decided.]

See also

• Terms of serviceDraft terms of service for studios using the platform: accounts, plans and GST, photos and rights, the store and payouts, WhatsApp, and acceptable use.
• Privacy policyWhat the platform collects from studios, crew, clients and guests, why, who else handles it, how long it is kept, and your rights under the DPDP Act 2023.
• PricingPlans in rupees for one photographer, a small or larger studio, every fee and add-on shown. Free for a year with one shop order. 30-day trial with every feature.